Privacy Policy

1. Introduction

At 91dew, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data provided by players who access and use our online gaming platform at https://91dew.cam.

By registering an account, accessing our website, or using any 91dew services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use our platform.

91dew operates under international gaming licenses and adheres to globally recognized data protection standards. We comply with applicable data privacy regulations and employ industry-leading security measures to safeguard your personal information.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, all of which form the complete legal framework governing your use of 91dew services.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with 91dew, we collect personal information necessary to verify your identity, operate your account, and comply with legal requirements. The personal information we collect includes:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian National Identity Card / KTP number or passport number).
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code.
• Financial Information: Bank account details, e-wallet account information, payment method verification documents, transaction history, deposit and withdrawal records.
• Verification Documents: Copies of identity documents (KTP, passport), proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and payment method ownership verification.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers, and two-factor authentication settings.

2.2 Automatically Collected Information

When you access 91dew, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers.
• Connection Information: IP address, internet service provider, connection speed, geographic location (country, region, city based on IP address).
• Usage Data: Pages visited, games played, bets placed, time spent on platform, navigation patterns, referral sources, session duration.
• Game Activity: Betting history, game preferences, win/loss records, wagering patterns, bonus usage, loyalty program participation.
• Communication Records: Customer support chat transcripts, email correspondence, feedback submissions, complaint records.

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (banks, e-wallet providers), identity verification services, fraud prevention agencies, and credit reference agencies. This information is used to verify your identity, prevent fraud, and comply with anti-money-laundering regulations.

3. How We Use Your Information

91dew uses the personal information we collect for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and managing your gaming account
• Processing deposits, withdrawals, and payment transactions
• Verifying your identity and age (21+ requirement for Indonesian players)
• Providing customer support and responding to inquiries
• Administering bonuses, promotions, and loyalty rewards
• Maintaining accurate transaction records and account history

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and anti-money-laundering (AML) regulations
• Preventing underage gambling and verifying player eligibility
• Detecting and preventing fraud, collusion, and bonus abuse
• Cooperating with law enforcement and regulatory authorities when legally required
• Meeting licensing obligations under international gaming regulations
• Maintaining records for tax reporting and audit purposes

3.3 Security and Fraud Prevention

• Monitoring for suspicious activity and unauthorized access
• Preventing account takeover and identity theft
• Detecting betting patterns indicative of fraud or manipulation
• Implementing responsible gaming measures and self-exclusion programs
• Protecting our platform from cyber attacks and security threats

3.4 Service Improvement and Communication

• Analyzing usage patterns to improve user experience
• Personalizing game recommendations and promotional offers
• Sending transactional emails (deposit confirmations, withdrawal notifications, account updates)
• Providing important service announcements and policy changes
• Conducting customer satisfaction surveys (with your consent)
• Developing new features and enhancing platform functionality

4. Legal Basis for Processing

91dew processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms & Conditions) and deliver gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable laws and regulations including anti-money-laundering laws, licensing requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests such as fraud prevention, security, service improvement, and marketing (where not overridden by your privacy rights).
• Consent: For certain processing activities such as marketing communications and optional data uses, we obtain your explicit consent which you may withdraw at any time.

5. Data Security Measures

91dew implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology - the same encryption standard used by major financial institutions worldwide.
• Secure Storage: Personal data is stored on secure servers located in protected data centers with restricted physical access, environmental controls, and redundancy systems.
• Password Protection: Account passwords are encrypted using advanced cryptographic hashing algorithms. We never store passwords in plain text and cannot retrieve your original password.
• Firewall Protection: Our network infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity 24/7.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.

5.2 Organizational Security

• Access Controls: Personal data is accessible only to authorized 91dew personnel who require access to perform their job functions. Access is granted on a need-to-know basis with role-based permissions.
• Employee Training: All staff members undergo regular data protection and security awareness training to ensure compliance with our privacy policies.
• Confidentiality Agreements: Employees and contractors are bound by strict confidentiality obligations regarding player information.
• Vendor Management: Third-party service providers who process data on our behalf are carefully vetted and contractually required to maintain equivalent security standards.

6. Data Sharing and Disclosure

91dew does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

6.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.).
• Identity Verification Services: Companies that verify identity documents and perform KYC checks to ensure compliance with regulatory requirements.
• Game Providers: Software studios (Pragmatic Play, Evolution Gaming, Microgaming, etc.) that provide games available on our platform.
• Customer Support Tools: Live chat and helpdesk platforms used to deliver customer support services.
• Analytics Providers: Services that help us understand platform usage and improve user experience.

All service providers are bound by data processing agreements requiring them to maintain confidentiality and use data only for specified purposes.

6.2 Legal Requirements

We may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Cooperate with law enforcement investigations
• Enforce our Terms & Conditions or protect our legal rights
• Prevent fraud, security threats, or illegal activities
• Protect the safety and security of 91dew, our players, or the public

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.

7. Cookies and Tracking Technologies

91dew uses cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, account authentication, and security. These cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous information about how visitors use our platform to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings, display options, and game favorites.
• Analytics Cookies: Help us understand user behavior, identify popular content, and optimize our platform.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit your ability to use some features of our platform. Most browsers automatically accept cookies, but you can modify settings to decline cookies if you prefer.

8. Data Retention

91dew retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting requirements.

Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account activity plus a reasonable period thereafter to address potential disputes or claims.
• Closed Accounts: After account closure, we retain certain information for up to seven years to comply with anti-money-laundering regulations, tax obligations, and licensing requirements.
• Transaction Records: Financial transaction data is retained for a minimum of seven years for regulatory and audit purposes.
• Communication Records: Customer support interactions may be retained for up to three years for quality assurance and dispute resolution.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again.

After retention periods expire, personal data is securely deleted or anonymized so that it can no longer identify you.

9. Your Privacy Rights

As a 91dew player, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

9.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

9.3 Right to Erasure

You may request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance, fraud prevention, and dispute resolution. Account closure does not automatically erase all data due to these obligations.

9.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as while we verify data accuracy or assess whether we have legitimate grounds to continue processing.

9.5 Right to Data Portability

You have the right to receive personal data you provided to us in a portable format and to transmit that data to another service provider where technically feasible.

9.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within 30 days. We may require verification of your identity before fulfilling requests to protect your privacy.

10. International Data Transfers

91dew operates internationally and may transfer personal data to countries outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include:

• Transferring data only to countries recognized as providing adequate data protection
• Using standard contractual clauses approved by data protection authorities
• Implementing technical and organizational measures to secure data in transit and at rest
• Ensuring third-party recipients adhere to equivalent privacy standards

11. Children's Privacy

91dew services are strictly for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to prevent access to gambling websites. If you believe a minor has accessed 91dew or provided personal information to us, please contact [email protected] immediately.

12. Changes to This Privacy Policy

91dew reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on our website or sending an email to your registered address.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of 91dew services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how 91dew handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812 3456 7890

Our customer support team is available 24/7 in both English and Indonesian to address your privacy inquiries. We aim to respond to all privacy-related requests within 30 days.